1. Introduction
Medrite Urgent Care (“we”, “our”, or “us”) is committed to protecting the privacy of our patients and website users. This Privacy Policy explains how we collect, use, and safeguard your personal and medical information in compliance with HIPAA regulations.
2. Protected Health Information (PHI)
We collect and manage Protected Health Information, including:
- Personal identification information
- Medical history and treatment records
- Insurance and billing information
- Contact details
- Health symptoms and diagnoses
- Treatment and prescription information
3. Information Collection Methods
We collect information through:
- Online patient intake forms
- In-clinic registration
- Telehealth consultations
- Electronic health record systems
- Patient communication channels
- Website interactions
4. Purpose of Information Use
We use your information for:
- Providing medical care and treatment
- Processing insurance claims
- Maintaining patient records
- Scheduling appointments
- Patient communication
- Quality improvement and medical research (with consent)
- Compliance with legal and regulatory requirements
5. Information Sharing and Disclosure
We may share information with:
- Healthcare providers
- Insurance companies
- Billing and administrative services
- Legal authorities (when required by law)
- Authorized medical researchers (anonymized data)
6. Patient Rights
Patients have the right to:
- Access their medical records
- Request corrections to medical information
- Receive an accounting of disclosures
- Request restrictions on information sharing
- Opt-out of certain communications
- File a complaint about privacy practices
7. Data Security Measures
We implement:
- HIPAA-compliant security protocols
- Encrypted electronic health records
- Secure patient portals
- Regular security audits
- Access controls and authentication
- Staff training on patient privacy
8. Patient Portal and Online Services
Our online services include:
- Secure patient portal
- Appointment scheduling
- Medical record access
- Telehealth consultations
- Prescription refill requests
9. Cookies and Tracking
Our website uses cookies to:
- Improve user experience
- Analyze website traffic
- Enhance online services
- Maintain security
10. Minor Patient Privacy
For patients under 18:
- Parental consent required for most communications
- Special protections for sensitive health information
- Compliance with pediatric privacy regulations
11. Data Retention
We retain patient information:
- As required by medical and legal standards
- Typically 7-10 years after last treatment
- In compliance with state and federal regulations
12. Updates to Privacy Policy
We may update this policy periodically. Significant changes will be communicated via:
- Website notifications
- Patient portal messages
- Direct patient communication
13. Contact Information
For privacy-related inquiries:
Last Updated: March 2025